Consultation Policy

Hammond Taylor Consultation Policy

Terms and Conditions

Our consultations are undertaken by one of our Immigration lawyers or registered migration agents who take the time to consider your circumstances and advise on the best immigration pathways for you. Kindly read our Consultation Policy before making an appointment.

Client Information Questionnaire

We require information on your background to provide suitable advice on your situation. Therefore, complete the assessment form/questionnaire at least 24 hours/ 1 day prior to your appointment date. This is to ensure that we have adequate time to analyse your situation and provide the suitable advice.


The consultation fees must be made prior to your consultation, i.e., at the time of booking the appointment. The fee can be paid by Credit Card while making your appointment.

Rescheduling Your Appointment

If more than 48 hours’ notice received, we can look at rescheduling your appointment to a suitable later date. Rescheduling can be done only once.

Cancellations / No Show

We do not offer refunds for cancellations, lateness or no shows. If the cancellation has occurred due to some unforeseen circumstance that is outside the scope of your control, we will consider refunds on a case-by-case basis. If you do not attend your scheduled appointment, the consultation fee will not be refunded and you must re-schedule your appointment by paying the consultation fee again. Please make sure, you arrive on time for your consultation. If you arrive late to your appointment, you may not receive the full allocated time with your agent/advisor due limited availability of meeting rooms.

Consultant Unavailable

If the consultant you have chosen is not available on the day of the appointment due to unforeseen circumstance, we will reschedule your appointment at no additional charge or schedule with the next available consultant on the same day.

Collection of Personal Information

The information that we collect may include:

  • names;
  • dates of birth;
  • job titles;
  • contact information, including email address;
  • demographic information such as postcodes;
  • other information relevant to the customisation of a document on the Site;
  • information about your business or personal affairs;
  • information about your legal needs;
  • any other information requested on this Site or otherwise required by us or provided by you.

As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback.  Providing this information is optional to you.

Use of Personal Information

We collect and use personal information for the following purposes:

  • to provide information, products and services to you;
  • to respond to your queries for legal documents, advice and services;
  • to better understand your needs, enabling us to improve our products and services;
  • for internal record keeping;
  • to circulate promotional emails about new products and services, special offers or other information which we think you may find interesting;
  • to contact you for market research purposes;
  • direct marketing;
  • to customise the Site according to your interests; and
  • to customise documents according to your business needs.

We may contact you by a variety of measures including by telephone, email, sms or mail.

Disclosure of Personal Information

We and you, including employees and contractors, agree not to disclose Confidential Information to additional third parties; to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; and only to use your Confidential Information for the purpose for which it was disclosed by you and not for any other purpose. These obligations do not apply to Confidential Information that:

  • is authorised to be disclosed;
  • is in the public domain and/or is no longer confidential, except as a result of breach of these Terms and Conditions;
  • is received from a third party, except where there has been a breach of confidence; or
  • must be disclosed by law or by a regulatory authority including under subpoena.